We invite you to see what our customers and clients say about us below.
When Broadoak were appointed, we had problems with most of the systems in the building including communal flue and flooding in the basement. Addressing these issues was a time consuming effort, which Broadoak worked tirelessly to resolve, dealing with all matters professionally and introducing effective contractors. They were also careful to plan works, spreading the cost to avoid a sudden increase in management charges. Our block is devoid of problems now and I would have no hesitation in recommending Broadoak.
RESIDENT MANAGEMENT COMPANY DIRECTOR
50 homes & 3 retail
We have found Broadoak helpful, co-operative and responsive to our requirements. They are diplomatic with residents and always available to answer queries. Response times to urgent matters are good and routine jobs are scheduled regularly. We are pleased to recommend them.
DIRECTOR OF RESIDENT MANAGEMENT COMPANY, NORTH LONDON
When Broadoak were appointed, the development had extensive operational difficulties following poor performance of the previous commercial and residential managing agents. The residential service charge debt exceeded £1.5 million and services were in danger of withdrawal due to non-payment. Broadoak identified the problems quickly, arranged meetings with the suppliers to agree a plan to accommodate staged payments and immediately set to work on recovering service charge arrears.
The development has been well managed for a number of years, and the close interaction we have with the Broadoak team inspired trust and confidence that this will continue moving forward.
DIRECTOR OF MIXED USE MANAGEMENT COMPANY
480 Homes and 25 retail
The Broadoak team are friendly, professional and quick to respond. They listen, give knowledgeable advise and have dealt sympathetically with some difficult situations. I can only say we should have done this years ago, rather that trying to battle managing it ourselves. We now have a happy development with happy residents.
DIRECTOR OF RESIDENT MANAGEMENT COMPANY
I want to extend my thanks to Broadoak Management for the way our development has been managed for the past six years. Right from the beginning, the service has been first class. Before they were appointed our apartments, including the gardens, the interior and the finances were all in a mess. We saw real value in Broadoak as soon as they were appointed. The whole transfer of management to them was done quickly and with little fuss.
DIRECTOR OF RESIDENT MANAGEMENT COMPANY, BUCKINGHAMSHIRE
Although I was not a Director at the time of their appointment, I was a homeowner and experienced numerous failings of the larger Agents who let us down with their bureaucracy and lack of knowledge about our development.
As a Director I have found the team at Broadoak very professional but friendly. They have paired this up with good budgeting and management of our accounts. Agreed charges are levied on time and our bank account is always healthy.
DIRECTOR OF RESIDENT MANAGEMENT COMPANY, BEDFORDSHIRE
Broadoak have been our Managing Agent for seven years now and we are very happy with their services. They visit our development regularly and pick up repairs often without the need for myself or another resident to report it. I like that I can talk to my Property Manager or a Director of Broadoak should I chose to do so, and that the level of knowledge about my development (without referencing to systems) is high. Response times are fast, not just for me but also to other residents, and their duty of care is evident in the high standard of our development.
DIRECTOR OF RESIDENT MANAGEMENT COMPANY, HERTFORDSHIRE
McCann Homes have worked with Broadoak on various projects over the last six years further to a recommendation from one of our Customers.
From the outset, Broadoak have provided clear strategies on the management and legal structure in the initial planning stages on each of our projects which has demonstrated their knowledge and experience. This is supported by the information they provide prior to completion which is clear and concise and assists our Sales Team and Solicitors in dealing with any queries that arise. This information has helped to avoid misconceptions about the service charge and what it covers which has helped to build trust with our Customers.
Broadoak have a Customer focused approach across their business and deal with any concerns that do occasionally arise in a professional, responsive and timely manner. Their Property Managers have good knowledge of the developments and are always approachable for our Customers and will, where necessary, look to meet with them to resolve any concerns.
At McCann Homes we would have no hesitation in recommending the services of Broadoak and they are now our managing agent of choice on all our new development projects.”
DEVELOPER CLIENT – MCCANN HOMES (UK) LIMITED
Campbell Buchanan LLP were looking for a Managing Agent to work alongside and to help with, our current and future developments. Broadoak were recommended to us during the sale of one of our Freehold properties and a meeting was arranged to discuss the services for Property and Estate Management they could provide. Since this introduction Broadoak have taken on the Estate Management of two of our most recent sites and are working with us on our next three projects. So far we have found them to be both professional and thorough and would recommend them with confidence
DEVELOPER CLIENT - CAMPBELL BUCHANAN LLP