Broadoak specialises in residential and mixed-use property management. Our focus is simple, skilled and experienced staff available to meet the needs of homeowners, making contact easy, removing jargon and providing proactive updates. Taking financial responsibility for homeowner’s funds and challenging costs to obtain best value.
Our fresh approach to property management is delivered as a result of our resource strategy and training programs.
Broadoak has developed a strong reputation since 2007 with its clear and simple approach to property management.
This reputation has been supported on the basis that we believe if you take care of your employees, they will take care of the Clients and Customers.
At Broadoak, high levels of queries are answered on the first point of contact. Our team have the ability to identify with the customers and know what they are talking about. Our live information systems provide knowledge of current issues that reassures customers that we have everything under control.
The majority of our staff have attained either IRPM, accountancy qualifications or have several years’ experience in property management. Full training is provided on the management of each development which includes a visit to the site.
ADAPTABLE & FLEXIBLE
Broadoak understand that a flexible approach and empowered staff can resolve management issues quickly.
Right from the outset, Broadoak provide a clear management strategy and intelligent communication to provide a sound basis for ongoing management.
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When Broadoak were appointed, we had problems with most of the systems in the building including communal flue and flooding in the basement. Addressing these issues was a time consuming effort, which Broadoak worked tirelessly to resolve, dealing with all matters professionally and introducing effective contractors. They were also careful to plan works, spreading the cost to avoid a sudden increase in management charges. Our block is devoid of problems now and I would have no hesitation in recommending Broadoak.
RESIDENT MANAGEMENT COMPANY DIRECTOR
50 homes & 3 retail
The Broadoak team are friendly, professional and quick to respond. They listen, give knowledgeable advise and have dealt sympathetically with some difficult situations. I can only say we should have done this years ago, rather that trying to battle managing it ourselves. We now have a happy development with happy residents.
DIRECTOR OF RESIDENT MANAGEMENT COMPANY
When Broadoak were appointed, the development had extensive operational difficulties following poor performance of the previous commercial and residential managing agents. The residential service charge debt exceeded £1.5 million and services were in danger of withdrawal due to non-payment. Broadoak identified the problems quickly, arranged meetings with the suppliers to agree a plan to accommodate staged payments and immediately set to work on recovering service charge arrears. The development has been well managed for a number of years, and the close interaction we have with the Broadoak team inspires trust and confidence that this will continue moving forward.
DIRECTOR OF MIXED USE MANAGEMENT COMPANY
480 Homes and 25 retail